This website is operated by Emerald Media Group Pty Ltd ABN 36 099 773 341 as the parent of Emerald Print Group. Sorry, but we do not accept orders from any other country except Australia.
Delivery is free right across Australia!
Emerald Print will not be held liable for printing products that are lost, damaged or delayed when delivered by courier. All deliveries are left at the premises of the address supplied if no one is present to receive the delivery, so it is your responsibility to provide a suitable address. All Emerald Print orders come with one free delivery. If an incorrect address is provided by the customer, then redelivery will incur extra charges set by Emerald Print.
Feedback & Complaints
Customers who believe that their printing product is not up to standard are required to follow this procedure:
– Email firstname.lastname@example.org with a valid Order Number, and a concise description of the problem.
– If the quality of a printing product is concerned, then Emerald Print may request a sample be mailed to PO Box 57 Annandale NSW 2038.
– If a printing error has occurred that is not due to the customer’s artwork, then Emerald Print will arrange a free reprint for the customer. Emerald Print will not be held liable for errors caused by the customer’s artwork, delivery of the product or minor imperfections that fall within acceptable offset printing standards.
Please note that Emerald Print requires all feedback to be submitting in writing (email preferred). Emerald Print reserves the right to refuse to accept any goods which are returned after more than 14 days from dispatch date.