Terms & Conditions
This website is operated by Emerald Media Group Pty Ltd ABN 14 030 013 827 as the parent of Emerald Print. Sorry, but we do not accept orders from any other country except Australia.
It is possible that there may be colour variations from what you have seen on screen, to what the final product looks like. This is common with CMYK offset printing and bulk-run printing. Different finishes, laminates and stock variations over time will also create variations in colour.
All products are trimmed once printed. Trimming may shift up to 2mm in any direction so remember to keep live type away from the edge of the printed product – we always allow at least 3mm, if not 5mm from the trim just to be safe. Please read our instructions on our Artwork Help page.
Artwork designed by Emerald Print and then paid for by the customer remains copyrighted to Emerald Print until paid for.
Artwork designed by Emerald Print as part of a free artwork package remains copyrighted to Emerald Print UNLESS it is paid for by the customer.
You are fully responsible for approving all content. Even if you have sent the details correctly to us and we have made the error.
YOU MUST PROOF READ YOUR PDF PROOF THOROUGHLY!
This includes design, spelling, grammar, numbers and layout. We will print exactly what is approved in the final proof. No reprints at our expense will be printed if you have approved your artwork.
Customers submitting their own artwork are fully responsible for the end result of printing. Your high resolution print ready artwork must meet the prepress standards and contain the necessary bleed and crop marks.
Printing turnaround for standard business cards and flyers is usually within 1 - 3 business days, however some jobs can take a lot longer, especially if you have chosen other finishing processes, for eg Matt or Gloss Lamination or UV Spots. Please then allow for the courier deliveries which will usually be 1 - 3 business days, and a little longer for WA. Please also be aware that most of our jobs are printed in bulk.
Emerald Print provides a very transparent pricing structure with a lot of services included in the online pricing, however:
If you have approved your artwork and the prepress process has commenced (but not the printing) and you then need to change the artwork, what happens now? If it is our fault, you pay nothing obviously, we make the changes and carry on as normal, however if you decide to change your mind on some elements of the artwork we will need to recover around $40 + gst but we will give you a written quote at that time.
Emerald Print will charge you nothing to fix a problem with your artwork, including logos, bleed, trim, colour conversion etc if it is straightforward and takes less than 10 minutes. We will not make changes unless permission has been granted by you. Beyond 10 minutes and the charge is $1 + gst per minute. Highly complex artwork problems will be quoted upfront and could cost more than this.
All first time printing products must be paid for in full before they are sent to print, unless a specific arrangement has been made. At least a 50% deposit must be made before any artwork is started. Credit accounts can be arranged thereafter. Emerald Print reserves the right to process payments using a payment method previously supplied by the customer for overdue orders. Interest may be charged on any overdue accounts, and the customer agrees to pay any and all costs, fees, expenses, inclusive of commissions, legal expenses and disbursements incurred in obtaining or attempting to obtain payment of any overdue account.
While care has been taken in posting correct prices on the website, Emerald Print reserves the right to remove or change products and prices without notice. All quotes are valid for 14 days only and may be subject to change after this period.
Delivery is usually free right across Australia!
Emerald Print will not be held liable for printing products that are lost, damaged or delayed when delivered by courier.
All deliveries are left at the premises of the address supplied if no one is present to receive the delivery, so it is your responsibility to provide a suitable address.
All Emerald Print orders come with one free delivery.
If an incorrect address is provided by the customer, then redelivery will incur extra charges set by Emerald Print.
(Magnets will be delivered free to major metro cities including Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. For deliveries to other smaller cities and rural areas, we can quote from your nearest metro city).
Feedback & Complaints
Customers who believe that their printing product is not up to standard are required to follow this procedure:
– Email firstname.lastname@example.org with a valid Order Number, and a concise description of the problem.
– If the quality of a printing product is of concern, then Emerald Print may request a sample be mailed to PO Box 57 Annandale NSW 2038.
– If a printing error has occurred that is not due to the customer’s artwork, then Emerald Print will arrange a free reprint for the customer.
Emerald Print will not be held liable for errors caused by the customer’s artwork, delivery of the product or minor imperfections that fall within acceptable offset printing standards.
Please note that Emerald Print requires all feedback to be submitting in writing (email preferred).
Emerald Print reserves the right to refuse to accept any goods which are returned after more than 14 days from dispatch date.